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Marketplace Supplier FAQ

Find answers to frequently asked questions about Penn Marketplace, supplier participation, and maintaining your supplier information.

For Suppliers

  1. We do not provide content to middlemen or distributors, so why is Penn asking us to provide content to Jaggaer (formerly known as Sciquest)?
  2. How will we maintain our product and pricing information within the Penn Marketplace?
  3. How often should we update our product data?
  4. Who will have access to our product prices?
  5. How will orders be sent to us?
  6. How will we invoice Penn and how will we get paid?
  7. How can I learn more about Jaggaer and its solutions for Research Enterprises and Suppliers?
1. We do not provide content to middlemen or distributors, so why is Penn asking us to provide content to Jaggaer (formerly known as Sciquest)?

Jaggaer is a software, information and services company that provides solutions to enhance procurement. Jaggaer is not a “virtual distributor” or supplier. As a participant in Penn’s eProcurement solution, you will NOT pay any fees, discounts or commissions to Jaggaer. Jaggaer does not take title to products, nor are they involved with billing and other related purchasing activities on Penn’s behalf.

2. What happens if we do not support Penn’s eProcurement initiative?

Suppliers that choose not to participate in Penn Marketplace may experience reduced visibility among Penn purchasers and may require University users to manually process non-catalog purchases. As Penn continues to expand strategic sourcing and Penn Marketplace utilization, participation provides suppliers with greater opportunities to do business with the University.

3. How will we maintain our product and pricing information within the Penn Marketplace?

Suppliers can maintain product and pricing information through the supplier portal. The portal includes tools for uploading and updating catalog content, and Jaggaer Support is available to assist suppliers with content management.

4. How often should we update our product data?

As a general rule, most suppliers update data on a quarterly basis using the portal.

5. Who will have access to our product prices?

Only registered University users, approved by a Penn administrator for access to the Penn Marketplace, will be able to view prices for specific products from suppliers.

6. How will orders be sent to us?

Orders will be distributed to you from Penn’s procurement application as they are today.

7. How will we invoice Penn and how will we get paid?

Invoices can be submitted via paper, EDI or email and get paid via check or through our epayables program.

8. How can I learn more about Jaggaer and its solutions for Research Enterprises and Suppliers?

Go to http://www.jaggaer.com.